Customer Complaint Handling policy
Definition of a complaint
A complaint is an expression of dissatisfaction of the M-Gas product or service that inhibits the customer from cooking and remains unresolved.
Our Commitment
A complaint is an expression of dissatisfaction of the M-Gas product or service that inhibits the customer from cooking and remains unresolved.
Our Commitment
We are committed to delivering the highest standards of service to all our customers.
However, should a customer have a complaint about our services or products, they can escalate it to us at any time, through any of our communication channels, which include:
However, should a customer have a complaint about our services or products, they can escalate it to us at any time, through any of our communication channels, which include:
📞 Phone number: 0800 721 148
✉️ Email address: customercare@mgas.ke
Disclaimer:
WhatsApp: 0792 55 66 77
Disclaimer:
Resolution of the issue will be subject to factors such as the customer’s availability and accessibility, successful customer contact, acts of nature, and political disruptions.